Returns, Refunds and Exchanges Policy

How To Return an Item

Your item must be in its original unused, unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

Please email [email protected] to request a refund and we will assign you a tracking #.
Mail your returned item to: Crystal Horton Digital Returns Department 6385 Corporate Drive, Suite 200-A, Colorado Springs, CO 80919
Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include music, software, software media, and video games.

All services and downloadable items are non-returnable

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Payment Policy

Accepted Methods of Payment

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Money Order

Shipping Policy Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm MST. Excluding holidays

Carriers

We use the following carriers to deliver our orders: USPS UPS FedEx DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.